Privacy Policy

Songbay Privacy Policy


Songbay ltd are completely committed to protecting any information we hold about you. This includes information you readily provide and other information we may collect about you as part of any transaction or enquiry process.  This page explains how and why we do this.
We only use the data collected from you to process sales, to connect you with other Songbay users or to notify you where required to do so, e.g., of sale or invoice status updates or to advise you of functionality changes to our service. We also keep transaction records for the purpose of sales contract creation, and copyright registration documents.
We will not pass your details to any third parties unless required to do so by law enforcement agencies in respect of any criminal activities.

Information we collect. 
In order to efficiently run Songbay, we will collect and securely store the following information:
Your Name
Your Artist name
Your Address
Your Royalty collection agency
Your Contact Telephone Numbers
Your Email Address
Your Social network preferences
Your Subscription Preferences
Your Order History and transaction/communication records.
Your Web browser and operating system configuration
We do not store or collect any payment card or bank account details. Such information is stored with our payment gateway providers (Paypal.com and Stripe.com).

NOTE; Whenever you use our service or access your personal information, we implement a variety of security measures to maintain the safety of your personal information. We operate secure servers using Secure Socket Layer (SSL) technology which is then encrypted into our PCI DSS compliant Payment gateway provider's systems. At no time during the process is un-encrypted data visible to third parties. Transactions terminate with your card provider.

The Law 
The law states there must be a lawful basis for the collection and use of such data.  The lawful basis upon which we act are
Contract – Whereby it is necessary to obtain this information to fulfill our contract of duty with yourselves.
Legitimate Interest – Where we as a business have a legitimate or commercial reason to use your data, however this must not go unfairly against what is best for you.
Our legitimate interests may include;
-Keeping you informed of our latest relevant products & services.
- Using your data to evaluate your experience with us and to gain feedback on the services and products provided.
- To evaluate how users interact with our website.
You have the right to access, correct, block and delete the data we hold about you at any time. You can see what personal data we have stored for you, by clicking on the 'Songbay Account' link in your user area at Songbay. If you would like us to remove all your personal data, you can do so by emailing us at [email protected] or by post at:
Songbay Ltd
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
If there is a legal reason that your personal information must be kept, we will notify you.

Who We Share Your Data With
In order to complete some tasks, it is absolutely necessary to share limited amounts of your data with other trusted companies we partner with, these include;
Payment Gateways – For the verification of card details and fraud protection.
Other users-(contact details) for the purposes of creating licensing and copyright sale contracts
Review Platforms – For the purpose of ensuring you received the high level of service we pride ourselves on.
Where Legally required – For the prevention of fraud or as requested by any legal authority.
Any third party we use which processes your data will have their own privacy policy detailing how they protect and use the information they hold about you.

Children's Online Privacy
We do not solicit or knowingly collect information from children.  Any information you provide should not be that of anyone under the age of 16 & all accounts held with us must be in the name of an appropriate adult over the age of 16.

Marketing
We may use your personal information to provide you with relevant information or offers that we feel may be of interest.   The personal information we use for this will be the information you have provided or from other parties we may work with.
We will only send you this information if you have “opted” to receive it or as a commercial business we have a “legitimate interest” for using your information, which should not outweigh the interest of your own.
You have the right to choose if and how we market you, and can change your preferences at any time by contacting us. Please note that changing your marketing preferences will not affect correspondence about current transactions, or songbay users features, which are deemed part of our service, not marketing.

How Long Do We Keep Your Data?
We will keep your data on file for as long as you are a customer of Songbay Ltd unless you ask us to remove it. This is so we can
1) Respond to any questions or complaints about your transactions with us.
2) Maintain records that apply to us.
If you would like us to remove your stored data from our website, please email us at [email protected]

Using our Website
By using our website and submitting the data mentioned, you agree for it to be stored and processed in this way, It is necessary for the efficient running of our service.
In addition, our website may use cookies to track website use and increase the page load speed of our site.   Further information about cookies, how they work and the information they collect can be found by visiting; https://songbay.co/cookies
We may also use third party services to see how website visitors interact with our website and content, this includes services such as Google Analytics and other affiliate companies for the purpose of promotion and marketing.  We also advertise on alternative platforms which use cookies.
We may have links to external content on our website, these sites may collect their own information about you and you should therefore refer to the individual sites privacy policy for further information on how your data could be used.

Contacting Us
If there are any questions regarding this privacy policy you may contact us here:
By email at:
[email protected]

Our registered address is:
Songbay Ltd
71-75 Shelton Street
Covent Garden
London
UK
WC2H 9JQ