SongBay Production Service Terms
Effective date: 14 October 2026
These terms apply to SongBay's Lyric-to-Song and AI-to-Human services. The relevant service schedule and the customer's project confirmation form part of the agreement.
The important points in plain English
- You give us a clear brief before we begin.
- You are commissioning our team to use its professional musical judgement and deliver a finished song.
- Your project is created by experienced composers, vocalists, musicians, producers and engineers.
- You receive a professionally produced stereo master in WAV and MP3 formats.
- Your creative rights and permitted uses are clearly explained in the relevant service schedule below.
General terms applying to both services
- Age: You must be at least 18 years old.
- Prices: Prices are in pounds sterling. Currency conversion and card-provider charges are the customer's responsibility. Optional or specialist work will be quoted and agreed before it is undertaken.
- Booking: A booking is accepted when cleared payment and a completed client form have been received and SongBay confirms the project.
- Start date: Our current estimated production start date is displayed at the beginning of the Client Request Form. This date is subject to studio, performer and production availability and is not a guaranteed deadline.
- Cancellation: Where a statutory cancellation right applies, the customer may cancel within the applicable period. If the customer expressly asks us to begin during that period, the customer must pay for work reasonably completed up to cancellation. Once the service has been fully performed following the customer's express request and acknowledgement, the cancellation right may be lost. Statutory rights are not affected.
- Customer delays: Late files, permissions, information or feedback will move the delivery date. If the customer does not reply for 30 days, we may place the project on hold. Reactivation is subject to availability.
- Creative judgement: References help communicate genre, mood, tempo and direction, but we do not copy another work, imitate a named artist or promise an exact sound-alike.
- Creative development tools: SongBay may use professional production software, virtual instruments and generative-audio tools privately during the creative development process. These tools may be used to explore possible tempos, arrangements, instrumentation, vocal approaches or production directions. Unless expressly agreed otherwise, no audio generated during this exploratory process will be included in the completed master recording.
- Following the brief: Musical taste is personal. Where SongBay has followed the agreed written brief and delivered the promised professional service, a customer saying that the finished song is not what they imagined, or that they would now prefer a different creative approach, is not evidence that the service is faulty and does not create a right to a free remake or refund.
- Delivery: The standard delivery is one completed stereo master in WAV and MP3 format. M4A may also be supplied on request. Session files, multitracks, stems and isolated performances are not included. They may contain performances, licensed production assets and working materials that are not authorised for separate distribution.
- Standard scope: The standard price covers a finished song of up to four minutes with no more than three principal verses and three choruses. Extra length, sections or specialist requirements require advance agreement and may cost more.
- No interim demo or approval stage: These services are commissions for a completed production, not demo-development services. SongBay does not normally supply a piano-and-vocal sketch, rough mix, unfinished arrangement or other interim demo for approval. Producing a meaningful preview requires much of the same professional work as producing the finished recording, while an unfinished version may not fairly represent the completed song.
- Corrections and creative changes: We will correct objective recording, editing or delivery faults reported within seven days. A preference for a different melody, harmony, tempo, arrangement, vocalist, instrument, genre or production direction is a creative change rather than a fault. Such work is subject to availability and a further quotation.
- Acceptance: The master is treated as accepted if no specific written issue is reported within seven days of delivery. Statutory rights are not affected.
- Credits: SongBay will supply the required writer, producer, musician and performer credits. The customer agrees to reproduce them wherever credits are customarily displayed.
- Files: Customers must download and safely retain delivered files. SongBay does not promise permanent storage of project or session files after delivery.
- Prohibited material: We may refuse material that we reasonably believe is unlawful, defamatory, hateful, deceptive or infringes another person's rights.
- Liability: SongBay is not responsible for anticipated royalties, lost commercial opportunities, distributor or platform decisions, or indirect losses. Nothing excludes liability that cannot lawfully be excluded.
- Law: These terms are governed by the laws of England and Wales. Consumers retain any mandatory rights and jurisdiction available under the law applying to them.
Lyric-to-Song Service Schedule
- Service: We transform the supplied lyric into an original composition and professionally produced recording, guided by the agreed genre, mood and stylistic brief.
- Prices: £495 Ultimate member price; £895 standard price. The subsidised price is available to annual Ultimate members and monthly Ultimate members with at least three months of continuous paid membership before ordering. Membership must remain active until final delivery. It is limited to one subsidised production service in any rolling 12-month period. Eligibility is checked before studio time is reserved. If eligibility cannot be verified, the project will be held until the £400 balance is paid.
- Production period: We normally aim to deliver within 10 to 20 working days from the confirmed production start date. A complex project may take longer, in which case we will keep the customer informed.
- Direction: The customer provides the brief before work begins. We consider general requests for genre, tempo, mood and instrumentation. The composer and producer retain creative control over melody, harmony, rhythm, arrangement, instrumentation and performance unless a point has been agreed in writing. Payment commissions the team to compose and complete the song from that brief; it does not create an approval stage for an unfinished demo.
- Vocalist: A male or female vocalist may be requested, subject to availability, suitability and vocal range. We do not imitate or clone a named artist's voice.
- Specialist requirements: Virtuoso soloists, choirs, large orchestral sections and unusual instruments are not included unless expressly confirmed in the quotation.
- Customer warranty: The customer warrants that they own or control the lyric and have permission from every co-writer. The lyric must not infringe another person's copyright, privacy or other rights.
- Permission: The customer authorises SongBay and its contributors to set the lyric to music and make reasonable structural adaptations, subject to any agreed restriction on lyric changes.
Lyric and composition ownership
- Original lyric: The lyricist retains 100% ownership of the original lyric and may use it separately in other productions.
- Composition: The completed musical composition is owned 50% by the lyricist and 50% by the SongBay composer, unless a different split is agreed in writing before production.
- Credits: The composer and lyricist must be credited as co-writers in accordance with the agreed shares. SongBay will supply the writer and IPI/CAE details.
Lyric-to-Song master recording
- Ownership: Unless otherwise agreed in writing before production, the master recording is owned by SongBay or its appointed producer.
- Non-exclusive master-use rights: SongBay grants the customer a non-exclusive, perpetual, worldwide, royalty-free licence to release, distribute, stream, monetise, promote and publicly perform the supplied stereo master, and to use it in the customer's own videos and promotional content. The customer may pitch the master for synchronisation opportunities.
- Limits: The customer may not sell or transfer ownership of the master, supply stems or isolated performances, falsely claim sole ownership of the master, or grant an exclusive licence without written agreement from the master owner.
- Third-party licensing: An exclusive licence, sync licence or other material third-party commercial licence may require approval from the master owner and composition owners. Income will be divided according to the relevant ownership shares or a separate written agreement. SongBay will not unreasonably withhold or delay a decision.
- Contributors: SongBay may engage vocalists, musicians, composers, arrangers, producers and engineers under contributor agreements and will obtain the permissions reasonably needed for the uses granted here.
AI-to-Human Service Schedule
- Service: We use the customer's AI-generated source as a creative reference and create a substantially human-performed, arranged and produced recording. We aim to preserve its musical identity and agreed direction while applying professional creative judgement.
- Prices: £395 Ultimate member price; £695 standard price. The subsidised price is available to annual Ultimate members and monthly Ultimate members with at least three months of continuous paid membership before ordering. Membership must remain active until final delivery. It is limited to one subsidised production service in any rolling 12-month period. Eligibility is checked before studio time is reserved. If eligibility cannot be verified, the project will be held until the £300 balance is paid.
- Scope: The service may include studio time, vocal and instrumental performance, engineering, arrangement, additional composition, mixing, mastering and project management.
- Production period: We normally aim to deliver within 10 to 20 working days from the confirmed production start date. Complex recreations may take longer.
- Copyright position: The service adds substantial human performance, arrangement and production contributions. The new human-produced master is a separate sound recording and may qualify for copyright protection, together with copyright and related rights in its human-created contributions. SongBay does not guarantee the copyright status of the original AI output or of the completed work in every country.
- Retained elements: We may retain a limited source element where the customer has the right to use it and we consider it creatively appropriate. We will not knowingly retain an element that appears to infringe another person's rights.
- Source warranty: The customer warrants that they created or lawfully control the source, lyric and incorporated material, and that the AI platform account and terms permit the proposed commercial use and recreation.
- No unauthorised material: The source must not contain an unauthorised sample, copied lyric or melody, cloned voice, impersonation or other material that infringes copyright, performer, privacy, publicity or contractual rights. We may request evidence or refuse the project.
- Responsibility: The customer is responsible for claims arising from source material or instructions they were not entitled to supply. SongBay remains responsible for material independently introduced by SongBay.
AI-to-Human ownership and use
- Customer material: The customer retains ownership of the original lyric and other original material they supplied.
- New composition and master: On full payment, SongBay assigns to the customer the copyright SongBay controls in original composition and arrangement created specifically for the project, together with ownership of the completed stereo master, subject to third-party production tools, lawfully retained source elements and rights in the customer's supplied material.
- Commercial use: Subject to the customer's source-material rights and third-party platform rules, the customer may release, distribute, stream, monetise, promote and pitch the completed master for licensing. SongBay cannot guarantee acceptance by a distributor, platform, publisher or licensing company.
- Credits: The customer should credit SongBay and the named musicians, singers, composers and producers according to the credit sheet supplied on completion.
Indicative prices for additional work
Additional changes are subject to availability and advance agreement. Typical charges are:
- Change one instrument sound: £30
- Change multiple instrument sounds: £55
- Rework a verse, bridge or chorus, including recomposition, recording, mixing and production: £75 per section
- Supply a substantially different final mix: £50
- Additional sections or songs exceeding the standard duration: quotation supplied before work begins